Returns and Exchanges Policy
We expect that you will love your Babes in the Shade product as much as we do. If, however, you are not completely satisfied with the quality of the product, we will happily provide a refund or exchange. Items must be returned (to PO Box 295, Clayfield, QLD 4011) within 30 days of purchase, in original and unused condition (no deodorant marks) with tags still attached. We reserve the right to refuse a refund or exchange if the item isn’t in its original condition. Please complete the returns form (sent with your order) explaining the reason for the return, or the item you would like to exchange. If you no longer have the returns form, please print one off here. If you require an exchange urgently, simply order the new size online and choose the express option. Then return the other item to our PO box requesting a refund. Customers are responsible for postage costs on returns. Refunds are not available on clearance items however we can offer an exchange or store credit.
If you believe your item is faulty please return to us for assessment together with proof of purchase. We will only exchange or refund within 6 months of purchase and only if we deem it to be a genuine manufacturing fault.
Babes in the Shade has free postage to any Australian destination for all orders over $50. Standard delivery for orders under $50 is $8. Once items have been paid for, they will be dispatched within 2 working days. During our peak months, we try to get all orders placed before 11am sent that afternoon. Babes in the Shade uses regular Australia Post. Please check the Australia Post website for expected delivery times. If you require an item urgently, we are able to send via Express Post which is a next day delivery for capital cities. The cost of Express Post is $10.
We offer free contactless pickup from our office at Clayfield. Please choose this option at checkout and we will email you with our address details and locker number and code when your parcel is ready to be collected. Parcels can be collected at any time as the lockers are outside our back door.
We can deliver overseas for a flat fee of $20. Please note that there may be customs duties or taxes incurred upon arrival in your country. We take no responsibility for these additional costs or time delays incurred as a result. As every country has different laws please check this before placing your order. You will not be charged Australian GST (goods and services tax).
Please note that we don't deliver to UK and EU countries due to recent VAT changes. We can deliver to an Australian address of friends and/or family.